I need someone to fix my website. Where do I start?

Also searched as: Fix my website · Fix my website code · Fix broken website · Fix my site

Updated 3 October 2026

Short answer

Work out what kind of broken it is first, because each kind needs a different person. Offline, erroring, insecure, or impossible to update is an engineering problem. Looking dated or not ranking on Google is a design, content or marketing problem. When you ask for help, send what you see (screenshots, the exact error, the address), where the site is hosted, and who built it. That turns a vague "fix my website" into something someone can actually quote.

What's the problem

Something is wrong with your website and you need someone to fix it. But "website people" range from designers to marketers to developers, quotes come back for completely different jobs, and you can't tell who's right for this.

Why it happens

  • "Broken" means different things. Down, slow, insecure, showing errors, broken forms, or simply old-looking each need different skills.
  • Nobody knows how it was built. WordPress, a site builder, or custom code, each fixed differently, and often the person who set it up is gone.
  • Vague requests get vague quotes. Without specifics, a provider can only guess, or quote for a rebuild.

How to fix it

  1. Name the symptom. Down for everyone? An error code? "Not secure"? Redirecting somewhere strange? Slow? Or just old-looking? The dictionary has an entry for most of these: down, Not secure, hacked, slow.
  2. Find out what it's built on and where it's hosted. Your hosting account, old invoices, or the developer's handover notes.
  3. Make sure you can log in to the domain, hosting and site admin. If you can't, fix that first. See your developer is gone.
  4. Write a short brief: what's wrong, since when, screenshots, the address, and what "fixed" means to you.
  5. Send it to the right kind of help: a developer for anything broken, insecure or offline; a designer or marketer for looks, content and search ranking.
  6. Ask for a fixed price against your brief, and confirm the accounts stay in your name.

When to call Preventionlabs

When it's broken, insecure, offline, or can't be updated, especially when it's an app, not just a brochure site. A resurrection gets it running in your own hosting account, protected to MVP level and on scalable infrastructure. Design, content, marketing and search ranking aren't part of what we do. Submit it with a description of what's wrong; the assessment is free, and tells you in writing what it takes.

Submit your project for a free assessment

Free assessment. $10,000 AUD flat to get it live, only if we take it on and you go ahead.

Sources

  1. Preventionlabs: Terms of Service, section 9: What Is Not Includedour terms of serviceContent, marketing, app store approval, and the legal or regulatory compliance of your business
  2. Google Chrome Help: Check if a site's connection is securebrowser docsTo resolve this issue, the site owner must secure the site and your data with HTTPS.
  3. MDN Web Docs: 500 Internal Server Errorweb referenceThis error is a generic "catch-all" response to server issues, indicating that the server cannot find a more appropriate 5XX error to respond with.

Related

My website is down. How do I fix it? Find which layer failed first: the domain, the hosting account, the server, or the app. What the browser shows tells you where to start. A checklist, in order. My website says "Not secure". How do I fix it? The browser can't confirm a private (HTTPS) connection: no certificate, an expired one, one that doesn't cover this address, or insecure content on the page. My website has been hacked. What do I do? Take it offline, change every password, find how they got in, restore a clean backup, update, and ask Google to review. Then check if customer data was taken. Software project rescue: what is it, and what should it cost? Someone new takes over a stalled, broken or abandoned project and gets it working. What a good rescue includes, and how Preventionlabs prices it: $10,000 flat.
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